Opensphere - Regression Testing

Regression Tests on Messaging and Webservice
base for integration projects and SOA initiatives.
Simple and with minimal overhead.

Support Plan

We are always happy to help with any problems found when testing with Opensphere and to make our product better. Our contact web form and the forums are open to the public.  However, if you need commercial grade support with a guaranteed service level, please consider our cost-efficient support plans.

Services for all licence holders

  • maintenance program for all bug fixes, upgrades and major releases during the license period
  • 24/7 access to the support forum and web contact form
  • possibility to order and schedule Expert Services

Standard Support

  • all the features available for licence holders
  • unlimited number of Support Requests, that are related to bugs and errors within the Software
  • guaranteed response time for Support Requests within 3 business days*
  • dedicated customer Support Patches delivered within 10 business days*
  • support for Support Patches on previous versions until EOL
  • 4 hours of Expert Services included (Support Plans sizes of a min. 3 seats)

Premium Support

  • all the features available for licence holders
  • unlimited number of Support Requests, that are related to bugs and errors within the Software
  • guaranteed response time for Support Requests within 1 business days*
  • dedicated customer Support Patches delivered within 5 business days*
  • support for Support Patches on previous versions until EOL
  • 8 hours of Expert Services included (Support Plans sizes of a min. 3 seats)

* Swiss business working days (working hours 09:00am – 05:00pm CET + 1)

For more details read our Support Agreement

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